Policy
General Policy
- Booking Confirmation
A booking is confirmed after payment has been successfully completed and a booking confirmation has been issued. Customers should check all booking details carefully, including date, time, passenger information, pick-up location, destination, and flight details. - Airport Pick-Up
For airport pick-up, customers must provide accurate flight details when making the reservation. The driver will monitor the provided flight information when possible and arrange the pick-up accordingly. - Meeting Point
Customers should follow the meeting-point instructions provided in the booking confirmation. If the driver cannot be located, customers should contact the provided emergency or customer-service contact before arranging alternative transportation. - Airport Drop-Off
Customers are responsible for selecting an appropriate pick-up time based on their flight departure time. We recommend allowing sufficient travel time for traffic, check-in, security procedures, and other potential delays. - Passenger & Luggage Information
Customers must provide the correct number of passengers and luggage requirements when booking. Additional vehicles may be required if the passenger or luggage capacity exceeds the selected vehicle. - Waiting Time
Reasonable waiting time may be provided for airport pick-ups. Extended waiting caused by passengers may incur additional charges, depending on the service conditions. - Customer Responsibility
Customers are responsible for providing accurate booking, flight, contact, and destination information. Incorrect information may result in delays, additional charges, or inability to provide the service. - Traffic & Unforeseen Circumstances
Travel times are estimates and may be affected by traffic, weather, road conditions, accidents, airport conditions, or other circumstances beyond the operator's control. - Changes to Booking
Requests to change the date, time, pick-up location, destination, or passenger details should be submitted as early as possible. Changes are subject to availability and may result in additional charges. - No-Show
If a customer does not appear at the agreed pick-up location within the applicable waiting period and cannot be contacted, the booking may be considered a no-show and may not be eligible for a refund.
Cancellation Policy
- Cancellation More Than 24 Hours Before Pick-Up
Customers may cancel their booking more than 24 hours before the scheduled pick-up time and receive a full refund, subject to any applicable payment or processing fees. - Cancellation Within 24 Hours
Cancellations made less than 24 hours before the scheduled pick-up time may be non-refundable, as the vehicle and driver may already have been allocated for the booking. - No-Show
A booking is considered a no-show if the customer fails to appear at the agreed meeting point within the applicable waiting period and cannot be contacted. No refund will normally be provided for no-shows. - Flight Cancellation or Significant Flight Changes
If a flight is cancelled or significantly changed, customers should contact customer service as soon as possible. We will make reasonable efforts to reschedule the transfer, subject to vehicle and driver availability. Additional charges may apply. - Operator Cancellation
If the transfer operator is unable to provide the booked service due to operational reasons, the customer may be offered an alternative vehicle/service or a full refund if no suitable alternative is available. - Refund Processing
Approved refunds will be processed using the applicable payment method or according to the booking platform's refund procedure. The time required for the refund to appear in the customer's account may depend on the payment provider. - Force Majeure
Cancellations caused by extraordinary circumstances beyond reasonable control, such as natural disasters, severe weather, government restrictions, major road closures, or other force majeure events, will be handled on a case-by-case basis. - Cancellation Request
Cancellation requests should include the customer's booking number and be submitted through the official customer-service channel. The applicable cancellation time is determined by when the cancellation request is received.
A booking is confirmed after payment has been successfully completed and a booking confirmation has been issued. Customers should check all booking details carefully, including date, time, passenger information, pick-up location, destination, and flight details.
For airport pick-up, customers must provide accurate flight details when making the reservation. The driver will monitor the provided flight information when possible and arrange the pick-up accordingly.
Customers should follow the meeting-point instructions provided in the booking confirmation. If the driver cannot be located, customers should contact the provided emergency or customer-service contact before arranging alternative transportation.
Customers are responsible for selecting an appropriate pick-up time based on their flight departure time. We recommend allowing sufficient travel time for traffic, check-in, security procedures, and other potential delays.
Customers must provide the correct number of passengers and luggage requirements when booking. Additional vehicles may be required if the passenger or luggage capacity exceeds the selected vehicle.
Reasonable waiting time may be provided for airport pick-ups. Extended waiting caused by passengers may incur additional charges, depending on the service conditions.
Customers are responsible for providing accurate booking, flight, contact, and destination information. Incorrect information may result in delays, additional charges, or inability to provide the service.
Travel times are estimates and may be affected by traffic, weather, road conditions, accidents, airport conditions, or other circumstances beyond the operator's control.
Requests to change the date, time, pick-up location, destination, or passenger details should be submitted as early as possible. Changes are subject to availability and may result in additional charges.
If a customer does not appear at the agreed pick-up location within the applicable waiting period and cannot be contacted, the booking may be considered a no-show and may not be eligible for a refund.
Customers may cancel their booking more than 24 hours before the scheduled pick-up time and receive a full refund, subject to any applicable payment or processing fees.
Cancellations made less than 24 hours before the scheduled pick-up time may be non-refundable, as the vehicle and driver may already have been allocated for the booking.
A booking is considered a no-show if the customer fails to appear at the agreed meeting point within the applicable waiting period and cannot be contacted. No refund will normally be provided for no-shows.
If a flight is cancelled or significantly changed, customers should contact customer service as soon as possible. We will make reasonable efforts to reschedule the transfer, subject to vehicle and driver availability. Additional charges may apply.
If the transfer operator is unable to provide the booked service due to operational reasons, the customer may be offered an alternative vehicle/service or a full refund if no suitable alternative is available.
Approved refunds will be processed using the applicable payment method or according to the booking platform's refund procedure. The time required for the refund to appear in the customer's account may depend on the payment provider.
Cancellations caused by extraordinary circumstances beyond reasonable control, such as natural disasters, severe weather, government restrictions, major road closures, or other force majeure events, will be handled on a case-by-case basis.
Cancellation requests should include the customer's booking number and be submitted through the official customer-service channel. The applicable cancellation time is determined by when the cancellation request is received.
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