Inclusion / Exclusion
Inclusions
Welcome drink upon arrival
Traditional Balinese body massage
Herbal body scrub & polish
Aromatherapy flower bath
Use of spa amenities (towel, robe, slippers)
Complimentary herbal tea after treatment
Free shower facilities
Exclusions
Personal expenses (souvenirs, extra treatments, products)
Gratuities for therapists
Any service not specifically mentioned in the inclusions
Welcome drink upon arrival
Traditional Balinese body massage
Herbal body scrub & polish
Aromatherapy flower bath
Use of spa amenities (towel, robe, slippers)
Complimentary herbal tea after treatment
Free shower facilities
Personal expenses (souvenirs, extra treatments, products)
Gratuities for therapists
Any service not specifically mentioned in the inclusions
Policy
General Policy
Guests are advised to arrive 15 minutes before the scheduled treatment.
Late arrival may shorten treatment time to avoid delays for the next guest.
Guests with medical conditions (pregnancy, allergies, injuries) must inform staff prior to treatment.
Children under 12 years old must be accompanied by an adult.
All prices include taxes unless stated otherwise.
The spa reserves the right to refuse service to guests deemed unfit for treatment (health or safety reasons).
Cancellation Policy
Free cancellation up to 24 hours before the appointment.
Cancellations made within 24 hours will incur a 50% charge.
No-show bookings are charged 100% of the total price.
Rescheduling is allowed once free of charge if done at least 12 hours prior to treatment time.
Refund processing may take 3–7 business days, depending on payment method.
Guests are advised to arrive 15 minutes before the scheduled treatment.
Late arrival may shorten treatment time to avoid delays for the next guest.
Guests with medical conditions (pregnancy, allergies, injuries) must inform staff prior to treatment.
Children under 12 years old must be accompanied by an adult.
All prices include taxes unless stated otherwise.
The spa reserves the right to refuse service to guests deemed unfit for treatment (health or safety reasons).
Free cancellation up to 24 hours before the appointment.
Cancellations made within 24 hours will incur a 50% charge.
No-show bookings are charged 100% of the total price.
Rescheduling is allowed once free of charge if done at least 12 hours prior to treatment time.
Refund processing may take 3–7 business days, depending on payment method.